Virtual Mail Agent
Description
About LegalZoom
LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.
Where we workOur Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.
This position will be onsite at our Chicago office
Overview
At LegalZoom, we simply do not believe that it should cost thousands of dollars to create a will, form a business, or apply for a trademark. So we started a movement to make legal help available to all. As our Virtual Mail Agent, you will have an impact on the products and services we deliver to our customers and how our Virtual Mail organization operates in general. In this role, you will receive shipments from various carriers and ship these packages to a specified location. You are required to demonstrate speed, efficiency, accuracy while maintaining high productivity levels Our Virtual Mail Agent ensures incoming mail reaches our customer’s digital accounts. This position requires someone who will provide onsite support to the virtual mail division of our business. In this role, you will also receive physical shipments from various carriers and ship these packages to a specified location. You will be responsible for speed, efficiency, accuracy while maintaining high productivity levels
You will
- Receive, document, sort, pack, and ship customer’s documents while following LegalZoom’s processes and procedures.
- Utilize our tools and software to ensure documents are uploaded accordingly.
- Apply research skills to ascertain the status of an entity within our internal database or using the Secretary of State’s website.
- Work within a distinct area of business and ensure ownership and completion of tasks.
- Work with management to help develop and implement processes and technologies to maximize efficiencies and quality in production as well as employee satisfaction and retention.
- Document and reject non-customer mail daily per our guidelines.
- Research and assign documents to the customer’s dashboard through various tools and systems.
- Communicate with government agencies as requested.
- Support the development and implementation of processes and technologies to maximize efficiencies and quality in production as well as employee satisfaction and retention.
- Adhere to attendance guidelines.
- Adhere to company handbook and workplace standards.
- Demonstrate exemplary communication and teamwork to complete tasks.
- Perform additional duties related to Virtual Mail.
- Other duties as assigned
- Work overtime as needed.
You have
- Exceptional attendance and punctuality.
- Able to lift 40lb.
- Ability and experience to independently self-manage, absent of leadership direct oversight.
- Highly ethical individual with a strong desire to succeed both professionally and personally.
- Strong computer skills - MS Word, MS Excel, Gmail, Google doc/sheet/calendar.
- Strong communication skills, both verbally and written, and ability to competently discern what should be communicated upstream to management.
The national range for this role is ($33,800 - $43,750). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
● Medical, Dental, Vision Insurance
● 401k, With Matching Contributions
● Paid Time Off
● Health Savings Account (HSA)
● Flexible Spending Account (FSA)
● Short-Term/Long-Term Disability Insurance
● Plus other wellness benefits to include:
○ Fertility
○ Mental Health
○ One Medical
○ Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.